FAQs

  • I’ve heard of mobile physical therapy but I don’t know what it is. What is it?

    Mobile Physical Therapy allows you to receive the treatment you need in the comfort of your home, office, or gym! Our highly skilled Physical Therapists bring the clinic to you with convenient, on-demand Physical Therapy house calls in the Salt Lake City, UT area.

    Physical therapy is a medical, hands-on approach to relieving pain and restoring function. Physical therapists are medical experts in musculoskeletal and neurological conditions and work closely with physicians.

    Our physical therapists evaluate your movement patterns, identify the cause of your pain, and work to eliminate it.

    While every patient’s condition and pain is unique, our physical therapist will use a variety of gentle hands-on techniques, exercises, and equipment to relieve pain quickly and restore your function to optimum levels.

    The overall goal is to restore pain-free mobility and function and to prevent the injury or pain from recurring.

  • How is On The Go Physical Therapy Different from a regular physical therapy clinic?

    By treating our patients in their homes, offices, gyms, and schools, we are able to bring the clinic to you and tailor our treatment to the movements and activities you do every day, where you do them. Coming to you also means we eliminate the hassle of going to a regular physical therapy clinic.

  • Is this the same as home health? Do I need to be considered “homebound”?

    Not at all! At On The Go Physical Therapy, we provide outpatient physical therapy services, delivered in the home or other environments based on patient request and needs, to people of all ages and ability levels. Think of us as a traditional physical therapy clinic, but without the brick-and-mortar clinic. This is different from home health, which is a very specific and highly regulated class of service limited to patients who are deemed "homebound" due to disability.

  • Do I need a physician referral to do physical therapy?

    Patients are legally able to seek physical therapy services directly without a physician's referral. Patients paying cash, and those with many private insurance plans are able to do this through their insurance. Some insurances, including Medicare, Medicaid, and worker's comp, require a physician's prescription. Contact us to determine if this is necessary for you.

  • How do I find a mobile physical therapist?

    As a patient, you have the right to receive mobile physical therapy at any place you choose. At On The Go Physical Therapy, you will receive the highest quality care while achieving the results you need.

    We pride ourselves on providing a positive, encouraging environment with well-trained, friendly staff. We are confident in our ability to help you reach your goals and live a pain-free life.

  • Will mobile physical therapy benefit me?

    Working with you and your doctor, we can discuss your options and help determine if mobile physical therapy will be the right choice for you. Call us today to discuss your current condition or request an appointment now.

  • Will mobile physical therapy hurt me?

    Physical therapy is not meant to hurt, but to relieve pain. However, as you restore your mobility, pain levels, at times can fluctuate. You might experience some temporary soreness from using muscles that are weakened or recovering.

    This is a normal response to therapy treatment. Good communication with your therapist will help minimize any discomfort. We want you on your way to quick pain relief and back to normal activities.

  • Are your mobile physical therapists trained to treat my condition?

    Physical therapists have years of university-level training in anatomy, physiology, kinesiology (study of joint movement), neurology, and many of the other medical sciences.

    Our physical therapists have graduated from accredited mobile physical therapy programs and are state-licensed. Depending on the university, the mobile physical therapy program is either a master’s or doctorate level degree.

    Rest assured, your therapist is well trained to evaluate and treat your condition.

  • I want to schedule an appointment – how do I do that?

    Our scheduling is easy and we offer convenient appointment times for you. Call us today or request an appointment.

  • What should I wear for my sessions?

    Dress comfortably in clothes that allow easy access for the therapist to examine your problem areas.

    For treatments, loose-fitting clothes that are comfortable for gentle exercises and supportive sneakers are often good choices to wear.

  • How long will each of my sessions last?

    Typically, the first session lasts for 1 hour. Each session after that may be 45-60 minutes. The amount of time will be based on your specific needs, and your therapist will discuss this with you.

  • How many times will I need to come in before I feel better?

    Each patient’s diagnosis is different, so together with your referring physician, your therapist will develop a plan of care that is right for you.

    Your plan of care and number of visits will be determined during your first visit and explained to you by our physical therapist.

  • Will my sessions be covered by insurance?

    Yes, in most cases it does. On The Go Physical Therapy will be happy to assist in contacting your insurance company and determining your coverage based on your individual policy.

    For more information, visit our insurance plan page and please do not hesitate to contact our Salt Lake, UT mobile physical therapy office. We do offer different payment options for your convenience.

  • I don’t have insurance – what do I do?

    For patients who do not have insurance, we offer a discounted fee, due at the time of service.

  • How should I pay?

    We accept cash, check, debit card, credit card, and HSA. We are happy to discuss payment plan options as well. It is our policy that payment is made at the time of service.

    Your insurance benefits will be determined before your second visit, and you will be informed of what, if any, payment is necessary on that date.

  • How should I prepare for my initial appointment?

    Please have your prescription and insurance card available when you call. This will allow us to verify your insurance benefits and provide you with an estimate of coverage.

    To bring on your first visit:

    • A prescription (if needed) for mobile physical therapy from your referring physician, ARNP, or PA.
    • Insurance information (we will make a copy of your card).
    • Print out the patient forms, fill them out, and have them ready for the visit.
    • In case of an automobile accident or worker’s compensation claim, also bring any case manager or insurance adjuster contact names, phone numbers, and claim number.
    • Please wear comfortable clothing that allows easy access to your problem areas.
  • Can I continue sessions even after I feel better?

    Yes, once you have completed your therapy sessions, your therapist will review your continuing home program to help in your continued recovery.